Home Forums Themes Support Circle Background video does not show on mobile

This topic contains 4 replies, has 2 voices, and was last updated by  admin 6 months ago.

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  • #1256
    agenciaadd
    Support Expired

    Hello
    At the top of the first page I have a column with a video on the background, but it shows only on desktop and tablet. On mobile it does not show. I already tried the responsive setting of the column but didn´t find the solution.

    problem: video that the top of the homepage does not show on mobile

    #1267

    Hi,
    Thanks for choosing our product!
    I have just checked your site and see has class hidden-xs on mobile background and it cause video doesn’t display on mobile:
    http://prntscr.com/j4l2l9
    maybe this options cause this issue:
    http://prntscr.com/j4l37h
    Hope this help you!

    ******
    Best regards,
    HaruTheme

    #1271

    Thank you for the reply, but I think I´m doing somethin wrong.

    The video on the background only shows when applied on the line. And only the line section has responsive options.

    The column inside the line accepts video on the background but does not have responsive options. The video on the column does not show on any device (desktop, tablet or mobile)

    #1272
    agenciaadd
    Support Expired

    Changed the url to the root folder… but the video topic remains.

    #1275

    Sorry but we found the reason cause this issue for you but don’t know what did you do to show this. The reason is class hidden-xs. If you remove this class on mobile, the video will show. So you can try yourself to find how to fix it!

    *****
    Best regards,
    HaruTheme

    • This reply was modified 6 months ago by  admin.
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