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  • #1394
    ljpolin
    Supported

    I’ve recently bought the Haru theme but for some odd reason when i resize my browser to mobile width, the page seems to look as though its being cut off on the right, and my logo is all the way to the right of the screen, the search icon is cut off as well. I’ve tested this as well on my Iphone and this issues still persist, in case if it was just my browser.

    I’ve also picked different colors for my theme but some how they are being over written, i can’t seem to find the source of this.

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    #1396

    Hi,
    Thanks for contacting us and choosing our product!
    I have just checked your site but can’t log in with account you give us:
    http://prntscr.com/jgd33w
    Also I have just checked your site at frontend you installed stranger plugin and it cause this issue. Please deactive it check again:
    http://prntscr.com/jgd3xy
    Hope this help you!

    ******
    Best regards,
    HaruTheme

    #1402
    ljpolin
    Supported
    This reply has been marked as private.
    #1403
    ljpolin
    Supported

    The only Active Plugins i have are:

    • Contact Form 7
    • Fusion Builder
    • Fusion Core
    • Haru Circle Core
    • Instagram Feed
    • Jetpack by WordPress.com
    • LayerSlider WP
    • Less & scss PHP Compilers
    • MailChimp for WordPress
    • Meta Box
    • MOJO Marketplace
    • OptinMonster API
    • Redux Framework
    • Slider Revolution
    • WP Instagram Widget
    • WPBakery Page Builder
    • WPForms Lite

    #1407

    Hi,
    Can you please deactive Fusion Core and Fusion Core Builder because it’s can conflict with WP Bakery Page Builder.
    Hope this help!

    *****
    Best regards,
    HaruTheme

    #1490
    ljpolin
    Supported

    Theme Styling Options are not working. I’ve tried changing the Primary Color, Secondary Color and Link Colors. I’ve Cleared my cache and reloaded my web-page multiple times but there has been no changes with colors.

    I’ve Attached to images to this ticket. One screen shot image show’s the changes that I’ve made in the theme styling options, the other is a screen shot of the page with its default colors.

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    #1493

    Hi,
    I can’t login with old account you give us and can’t check your site now.
    However please make sure your server have setting as suggestion of Requirement in our document here:
    http://document.harutheme.com/circle/
    Also here is video tutorial to help you do it:

    Hope this help!

    #1534
    ljpolin
    Supported

    WPBakery Page Builder is not working when trying to edit footer in the Footer Blocks.

    Also, incorrect password was given when ticket was submit.

    Would you like for me to post the correct password onto a Private Reply?

    #1535

    Hi,
    Did you check your server settings to make color scheme working.
    Also you can follow this video tutorial to make footer working with WP Bakery:

    On our channel also have more video tutorial to help you customize our theme!

    ******
    Best regards,
    HaruTheme

    #1536
    ljpolin
    Supported

    Perfect, the WKBakery is now working on the Footer Blocks

    #1538

    Thanks for your feedback!

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