Home Forums Themes Support Circle Very Specific Video Not Playing Issue

This topic contains 3 replies, has 2 voices, and was last updated by  admin 5 months ago.

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  • #2994

    This began fairly recently as far as we know. Videos will not play if they are Vimeo links, in Chrome and on macOS (at least, macOS on Mac Pros. It seems to work all right on MacBOOK Pros, since they play and therefore it stops me from trouble shooting at home).

    We have tried everything, up and including reinstalling the Haru Circle Core plugin, which does, in fact, fix the video playing issue, but presents a new one – in the lightbox/modal/pop-up lay over that the videos are contained in to play, they are reduced to thumbnail size.

    We need them to both play and be the correct size. What do I try next?

    • This topic was modified 5 months ago by  SEMOweb.
    #2996

    Hi,
    Thanks for contacting us and choosing our product!
    We have just checked your site.
    However you are using version 1.0.3 but we updated new version 2.1.8 here:
    https://themeforest.net/item/circle-multipurpose-wordpress-theme/20454326?ref=HaruTheme
    Please make sure you update our theme to latest version follow this topic tutorial:

    How to update WordPress theme Automatic from ThemeForest


    (You need delete then reinstall plugins)
    And please make sure you inserted Video ID only (for both Youtube and vimeo)
    After Update our theme, we have just added new short code named Haru Video Ajax Category for the best load: http://prntscr.com/myefgz
    Hope this help!

    ******
    Best regards,
    HaruTheme

    #2997

    Looks like we’re all cleared up and working now. Thanks.

    #2998

    Thanks for your feedback! Please vote 5* for us to help us improve Circle in future!

    *******
    Best regards,
    HaruTheme

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