Home Forums Themes Support Circle Vimeo films are not being played

This topic contains 9 replies, has 2 voices, and was last updated by  admin 19 hours, 58 minutes ago.

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  • #2761
    zajac
    Support Expired

    Hi,

    Haru Circle 2.1.6
    Web browser: chrome
    PHP: 7.1.10

    Page: https://lightinside.pl/portfolio/

    After theme upgrade movies (which are links to vimeo) are not being played on the page.

    Please advise on solution.

    #2763

    Hi,
    Please make sure you updated plugin Haru Circle Core follow this topic tutorial: http://harutheme.com/forums/topic/how-to-update-wordpress-theme/
    Hope this help!

    ******
    Regards,
    HaruTheme

    #2764

    As mentioned I have installed Haru Circle 2.1.6 theme which I believe is the latest.
    Any recommendations?

    #2766

    Hi,
    Did you re-installed Haru Circle Core plugin.
    And Please insert Vimeo video ID like this:
    http://prntscr.com/mjdfce
    And Re-save Theme Options like this: http://prntscr.com/mjdfsn
    Hope this help!

    *****
    Best regards,
    HaruTheme

    #2771

    Player popup didn’t work, but direct did.
    You may want to investigate why the popup doesn’t work as it fits my preferences better (and I guess many of the theme users as well).

    Any ideas?

    #2775

    Hi,
    Please send us your site url and admin account. We’ll check it for you because we have just checked our dev site and other customer can get it working fine.

    *****
    Regards,
    HaruTheme

    #2783
    This reply has been marked as private.
    #2784

    Sorry but we can’t login with the account you give us.
    Please recheck it carefully:
    http://prntscr.com/mlakot
    Thanks so much!

    ****
    Best regards,
    HaruTheme

    #2785
    This reply has been marked as private.
    #2789

    Hi,
    We have just checked your site and see you update theme to latest version.
    However you need delete Haru Circle Plugin and reinstall again.
    We’ll checked and see popup video is working fine now:
    http://prntscr.com/mlwoyp
    Hope this help!

    *****
    Best regards,
    HaruTheme

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