Home › Forums › General Forum › Can you please refund me – I have no use for this theme and its not working
- This topic has 5 replies, 2 voices, and was last updated 2 months, 4 weeks ago by
admin.
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AuthorPosts
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June 30, 2023 at 2:09 pm #11566
nanaviktor
SupportedI hope this message finds you well. I am writing to express my dissatisfaction with a plugin I purchased recently, and consequently, request a refund.
While I was initially excited by the plugin’s promise of customization with Elementor, I found this to be far from the truth once I started using it. The product was advertised with a focus on its Elementor compatibility, leading me to believe I would have a broad scope of customization options. However, upon utilization, I found that this was not the case.
Only the homepage and headers are customizable with Elementor. The crucial pages such as product pages, category pages, and blog pages are not customizable with Elementor, contrary to what was advertised. They seem to be part of the theme and do not offer Elementor customization.
In the plugin’s overall features, Elementor customization is highlighted as a primary featur.must say that I am highly disappointed by this misrepresentation. As such, the plugin, in its current state, does not serve my needs, and I kindly request a refund.
I trust that you will understand my position and agree to a fair resolution. I look forward to hearing back from you at your earliest convenience.
Best Regards,
Viktor
June 30, 2023 at 3:33 pm #11567Hi,
Thanks for choosing our product!
We see you already create a refund request with the reason doesn’t work with Polylang Pro.
Then we logged in to your site and you see it’s working fine with Polylang Pro.
Please check your other topic, it already working.
So your request is don’t say the truth.
Please check top theme (example WoodMart): https://woodmart.xtemos.com/shop/
The product category, blog, doesn’t use Elementor to build.
We don’t allow your request and you should wait Envato process it.****
Regards,
HaruThemeJuly 3, 2023 at 7:54 am #11576nanaviktor
SupportedThen you get an honest review
July 3, 2023 at 7:59 am #11577nanaviktor
Supportedscammers
July 3, 2023 at 8:14 am #11578Hi,
You don’t have a basic knowledge of a website administrator.
Also haven’t read anything carefully. ( a short reply)
Polylang Pro already working on your site and you said it’s not. We don’t know who is scammers in this case!****
Regards,
HaruTheme-
This reply was modified 2 months, 4 weeks ago by
admin.
July 3, 2023 at 8:42 am #11582You rise a dispute on your request and Envato may not allow it:
https://prnt.sc/9d19bXn8GKmQ
and now you rate 1 * for get this request allow?
You should create new request (now we can’t process anything with this)
We need to save time to do another works!****
Best regards,
HaruTheme -
This reply was modified 2 months, 4 weeks ago by
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