Home Forums Themes Support Frames Can’t install Demo / can’t see thumbnails in DEMO IMPORTER

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  • #9727
    tomakorea
    Supported

    Hello,

    I just bought Frames, I installed all plug-ins correctly, I also asked my hosting service to  change the php.ini settings as you recommended. But When I go to Demo Importer all the thumnails pictures are broken and nothing happen when I click the button “Import Demo”. Please help, your template isn’t cheap for me… I’m using Flywheel hosting.

    Thank you… I really need to make my website quickly..

     

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    #9729

    Hi,

    Thanks for contacting us and choosing our product!

    That’s seems you send us only authentication account but not admin account and we can’t login and check it for you:

    https://gyazo.com/ee4c0a3c773b9c6fbb676a75adc40173

    Please send us an admin account too.

    We’ll login and check the issue for you.

     

    ****
    Regards,

    HaruTheme

    #9730
    tomakorea
    Supported
    This reply has been marked as private.
    #9731

    Sorry but we checked with the account you give us but can’t login:

    https://prnt.sc/pphFBAoyUYnt

    So please check it again and make sure it works.

    but the issue with images don’t display can’t come from our theme as we see in your screenshot.

     

    ****
    Regards,

    HaruTheme

     

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