Hi,
Ok thank you for the refund link and response.
FYI – I imported your demo content and that literally broke the site/ wordpress. I edited nothing after the import was done, all I did was go back to the website a day or so later and I could not login to the wordpress back end. It broke all on it’s own… so that’s entirely your responsibility in my opinion.
As I said, I have done this a lot, used a lot of themes and none of them have ever caused so many issues, especially with demo content.
I created the FTP accounts with the right permissions afaik. I believe that the main issues with it are actually due to my hosting companies strict security on FTP which is very insecure anyway.
But if my knowledge and skill with FTP is the primary reason for your support to be successful, then you’re not very good at support. How on earth would someone with no knowledge of this cope?
Your only other method to provide support was via local hosting, which again, someone with no web development knowledge would have no clue.
And you offer nothing else.
Whilst I appreciate your quick responses to my comments/ posts, including this one… I certainly don’t appreciate your insinuation, or attitude, that I am at fault for your poor support and somehow not capable of “basic” things for a web developer.