Demo data not same as what is shown in Themeforest

[Adwiz]

I imported the Home 2 demo and it looks nothing like the Home 2 on your demo website. How do I get the same demo?

[admin]

Hi,
Thanks for contacting us and choosing our product!
Can you tell us when did you bought our theme?
We have just updated new Homepage and change order.
So maybe you need to download latest version of theme and plugins to install. You maybe need delete then reinstall Haru Frames plugin and Haru Filmmaker plugin.
Hope this helps!

****
Regards,
HaruTheme

[Adwiz]

This reply has been marked as private.

[Adwiz]

This reply has been marked as private.

[admin]

Hi,
In this case please send us your site URL and admin account and Homepage you want to import. We’ll check it for you.

****
Regards,
HaruTheme

[Adwiz]

This reply has been marked as private.

[Adwiz]

I am still waiting to hear back. I updated the theme to version 1.0.4 but several pages including Home 2 and the About pages do not contain any layout resembling the demo. I’m getting frustrated as I have to show the client something and can’t even work on these pages yet. If it can’t be resolved I’ll have to request a refund.

[admin]

Hi,
Currently plugin version still 1.0.3:
https://prnt.sc/1qgcjad
We updated 1.0.4 for you and imported demo data:
https://prnt.sc/1qgcxmb
https://prnt.sc/1qgcyc9
For Edit Header & Footer please follow document:
https://document.harutheme.com/frames/
(Header & Footer Builder)
If you got issue Slider doesn’t correct as Demo:
https://prnt.sc/1qgczb3
You can edit page then change in settings:
(This issue happen with Elementor and we can’t process it)
https://prnt.sc/1qgd0v3
Hope this helps!

****
Regards,
HaruTheme

[Adwiz]

I appreciate all your work in trying to resolve the problems. However, there continue to be issues that make this theme unsuitable for our client. For example, we wanted to just change the logo and it required the Elementor header builder, but we are using WPBakery theme builder. That means the header builder doesn’t really work and the result is a bunch of code that will freak out our client, plus it didn’t even change the logo when we changed the image references.

I would like you to authorize a refund as I’ll have to find a different theme. I like the look of your theme and the feature set, but we have to keep in mind that after the site is designed, clients need to be able to go in and make content changes and that will prove too cumbersome with this theme structure.

[admin]

Hi,
Sorry but did you read the description before purchase?
Where we said our theme build with WP Bakery Page builder?
That’s your choice before purchase!
We already replied this above:
For Edit Header & Footer please follow document:
https://document.harutheme.com/frames/
Then you can easy to change Logo,…
In this case you don’t like Elementor and want to refund is not acceptable reason.

****
Regards,
HaruTheme

[leogarrido]

Hi, I´ve just bought the Frames Theme today (01 set 2021), and didnt find the correct demo theme as shown on themeforest.net as “Home Filmmaker” demo of Frames Theme. The demos on the imported project doesnt have the same names (its shown on Dashboard>Theme Options>Demo Importer as “home1”, “home2″, …

Which one is exactly the same demo as shown on Themeforest for ‘Home Filmmaker” demo?
I need exactly the same demo, with the same images and all content equal.

I´ve just installed a new wordpress project as recommended.

[admin]

Hi Leogarrido,
Thanks for choosing our product!
If you notice on the URL of Home Filmmaker:

Home 5

It is Home 5.
Here is the document of theme:
https://document.harutheme.com/frames/
Hope this helps!

****
Regards,
HaruTheme

[Author]

Posts