Error on Video Submission on Submit Video page. The video goes to pending videos

[tidytradess]

This is my submit video page: https://tidytrades.com/submit-video/

When I try to Submit video it gives error: There was an error in the submission: Cannot send email. Please try again later!
But then I can see in admin page the video is in Pending Videos.

Could you please help me resolve this? I need the videos to be directly posted without any WP admin mediation when the user is logged in.

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[admin]

Hi,
Thanks for contacting us and choosing our product!
1. To make sure your site can send email you can use this plugin:

WP Mail SMTP by WPForms

2. All submit video must be approved by admin because if not your site can get SPAM, bad content,…
If you want to change it you can go to: wp-content/plugins/haru-vidi/includes/libraries/vidi-metabox-submit-video.php
Go to line 416 and 531 change the code from:
'post_status' => 'pending',
to
'post_status' => 'publish',
Hope this helps!

****
Regards,
HaruTheme

[tidytradess]

That does not help. I installed and activated the SMTP plugin.

Also, I have sent you a private reply with login details to check it yourself.

Please notice that After submission although it gives error shown in last message screen-shot but the video correctly goes into pending video. It’s just misleading submission message that need correction form you.

Please help ASAP!

[admin]

Hi,
1. Sorry but we can’t login with the account you give us:
https://prnt.sc/w6ka0z
2. About send email from your site you need change settings of SMPT plugin (not only active). You need information from your hosting provider to test email function.
3. Please update Haru Vidi plugin to latest version follow this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/ (delete then reinstall Haru Vidi plugin). We added option to allow auto approved video submit. Also please make sure you changed the code as we suggested above.

****
Regards,
HaruTheme

• This reply was modified 1 year, 6 months ago by admin.

[tidytradess]

This reply has been marked as private.

[admin]

Hi,
1. You are using version 1.0.8:
https://prnt.sc/w7h9d8
The last version is 1.1.0
2. Your email settings have error here: https://prnt.sc/w7hb3x
Please fix it first (https://tidytrades.com/wp-admin/admin.php?page=wp-mail-smtp)
3. The error because the email can’t send but it still publish here:
https://prnt.sc/w7hc2i
Please check it again.
Hope this helps!

****
Regards,
HaruTheme

[tidytradess]

Hi,

By deactivating the child theme and activating the parent theme I lose theme settings of menu-colors/logo size etc. I’ll need to redo these lost settings. This is a bug in your theme but a side issues at the moment.

Now coming to main topic, I have done the SMTP settings but still getting a weird error on video submission: “There was an error in the submission: Your video has been submitted!”

You have the site admin logins as I sent in last private message could you please check and help?

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[tidytradess]

Please notice that I get the error when the
Source Server: Self Host
Video Source: Upload File

[admin]

Hi,
1. Please note when you switch any theme.
All settings in customization of current theme will don’t apply for new theme.
When you switch back to old theme. The customize will appear again, that’s WordPress core function (not from our theme).
You can export theme customize then import it after switch theme by use this plugin:

Customizer Export/Import

2. We have just tested video with Selfhost file and it’s working here:

New Video r

The issue with video submit also working fine now: https://prnt.sc/w990l4
Please check it again.
Hope this helps!

****
Regards,
HaruTheme

[tidytradess]

Yes, the video upload issue is now resolved. Thanks!

[admin]

Thanks for your feedback!

[Author]

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