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Home Forums Themes Support Frames Frames: Cannot add new video (error message)

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  • #9415
    Duffdaddy
    Support Expired

    Hi – we can’t add new or edit existing ‘Videos’ in the Frames template – it immediately displays an error: “The editor has encountered an unexpected error.”
    Working on Frame theme version 1.1.1 / https://www.pixelzp.co.nz/

    We tried updating WP to 5.9 but that doesn’t make a difference.

    Same goes for ‘Persons’ posts.

    Can you help?
    Thank you!

    • This topic was modified 10 months, 1 week ago by Duffdaddy. Reason: smaller screenshot file
    • This topic was modified 10 months, 1 week ago by Duffdaddy. Reason: smaller screenshot file
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    #9420

    Hi,
    Thanks for contacting us and choosing our product!
    We have just checked our theme with the latest version of WordPress and plugins and all are working fine here:
    https://prnt.sc/26mbaqn
    So if you installed plugins not required in our theme please try to deactivate it and try again.
    We can’t login to check your site now because wrong account:
    https://prnt.sc/26mbbm0
    Please check this too.
    Hope this helps!

    ****
    Regards,
    HaruTheme

    #9421
    Duffdaddy
    Support Expired
    This reply has been marked as private.
    #9422

    Hi,
    You need to deactivate WP Social Preview:
    https://prnt.sc/26mq79q
    (Maybe this plugin not compatible with the latest version of WordPress)
    then all will work fine:
    https://prnt.sc/26mq7jx
    Hope this helps!

    ****
    Regards,
    HaruTheme

    #9423
    Duffdaddy
    Support Expired

    Amazing! Thank you – much appreciated!

    #9424

    Thanks for your feedback!

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