August 8, 2023 at 2:27 pm #11811manufrahmanSupport Expired
Could you please provide me with guidance or instructions on how to achieve these customizations for the screenshot section?
Thank you in advance for your help and support. I truly appreciate your prompt response and look forward to hearing from you soon.
Attachments:You must be logged in to view attached files.August 8, 2023 at 3:07 pm #11813
Thanks for contacting us and choosing our product!
Can you clear more about your questions.
This section use widgets:
– Haru Woo Product Top Rated (wc_get_product_ids_on_sale() function)
– Haru Woo Product Top Sale (_wc_average_rating meta key)
– Haru Woo Product Best Seller (sort by total_sales meta key)
If you want to customize you need to customize template in: wp-content/plugins/haru-pricom/templates/woo-product-top-sale.php (similar with other widgets)
Hope this helps!
HaruThemeSeptember 4, 2023 at 8:23 am #12071manufrahmanSupport Expired
I hope this message finds you well. I am writing to you as a valued customer of your Pricom theme, which I purchased from ThemeForest. While I have been largely satisfied with the theme’s performance, I am currently facing a recurring issue with my website’s dashboard that is causing significant disruptions to my site’s operation.
Here is a brief overview of the problem:
Dashboard Breaks: My website’s dashboard frequently breaks, rendering it inaccessible and unusable. This issue occurs intermittently, and it disrupts my ability to manage and update my website.
Temporary Fix: Whenever I manage to update the theme and plugins, the dashboard returns to normal functionality for approximately 2 to 3 days. However, it eventually reverts to the broken state, which is causing a considerable inconvenience.
Latest Update: I recently updated to the September 1 release of the [Theme Name] theme, hoping that this would resolve the issue. Unfortunately, after a few days of normal operation, the dashboard has once again broken.
I have followed best practices in terms of keeping both the theme and plugins up to date, and I am not aware of any conflicts with other plugins or custom code that may be causing these problems.
Given the critical nature of this issue and the impact it is having on my website’s functionality and user experience, I kindly request your urgent assistance in resolving this matter. I rely on my website for e-commerce – and product selling, and any downtime or functionality issues are detrimental to my online presence and business.
I would appreciate it if you could investigate the issue thoroughly and provide a solution that ensures the stable and uninterrupted performance of my website’s dashboard. If there are any specific steps or updates I need to apply, please provide clear instructions.
If you require any additional information or access to my website’s backend for debugging purposes, please let me know, and I will be more than willing to cooperate.
Thank you for your prompt attention to this matter, and I look forward to your assistance in resolving this issue as soon as possible. Please understand that time is of the essence, and I would greatly appreciate a swift response.
Attachments:You must be logged in to view attached files.September 5, 2023 at 1:16 am #12075
Thanks for your feedback!
In this case please send us your site URL & an admin account.
We’ll have a quick check for you.
However we used our theme with the latest version of WP & plugins and haven’t got crashed.
We also have many customers and they haven’t get this.
The first solution is deactivate plugins that are not required in our theme and check again.
Then you should check settings of your server or your server have limit resource.
You also can try VPS from Digital Ocean: https://harutheme.com/forums/topic/how-to-setup-vps-use-plesk-on-digital-ocean/
Hope this helps!
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