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Home › Forums › General Forum › How to Renew your support on Envato
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Tagged: renew, support
Hi all customers,
Thanks so much for choosing and using our products!
When you are logged in and create topic,… on our support forum you can get this notice Message:
Your account expired support, please renew to get your support
In this case you need to do some following steps:
Step 1: Go our product page on Envato. Example is TeeSpace product page:
After logged in with your account that purchase our product, you will see Renew button here instead of Add To Cart button.
Click on it to renew your support time and process the payment.
Reference more here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Step 2: Go to the support forum and edit your account (logged in and click on the Edit tab):
Scroll to bottom of the page and click Update Profile button:
and your support time has been updated.
If you have any issues please email us via email address: firstname.lastname@example.org
Thanks for reading!
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