Home Forums Themes Support Circle If you rewind the video, it closes!

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  • #1025

    I added a video with vimeo and youtube. But when I open it and want to rewind, everything closes!
    site –
     http://www.freestylestudio.com.ua/

    #1026

    Hi,
    Thanks for contacting us and choosing our product!
    I have just checked your site and see the issue.
    However I checked our dev site and our demo site all working fine.
    Did you customize anything? Maybe it will help us find the reason more quickly!
    Can you send us your site FTP account via email harutheme@gmail.com. We need it to debug code on your site.

    ******
    Regards,
    HaruTheme

    #1027

    sent you access, thank

    #1030

    Hi,
    Thanks for your reply! As I replied in email.
    After checking your site and debug js code.
    We can’t found any issue from our code.
    However I have just checked your site again and see maybe you enable mod_pagespeed on your site and it can cause this issue:
    http://prntscr.com/ifysjz
    Can you please disable it then recheck again. To optimize js and css on your site you can use AutoOptimize plugin.
    Hope this help you!

    ******
    Regards,
    HaruTheme

    #1040

    I can not figure out how to turn it off. You can help?

    #1041

    Hi,
    This module enable/disable from your cPanel of your hosting. You can contact your hosting provider to turn it off and check. If it still doesn’t work. We’ll continue check about it for you!

    ******
    Regards,
    HaruTheme

    #1042

    everything works, thanks a lot!

    #1045

    Thanks for your feedback!
    Hope all working fine now!
    If you like our product please rate 5* for us. It will help us so much to upgrade and develop our theme.
    Thanks once again!

    ******
    Best regards,
    HaruTheme

    • This reply was modified 4 years, 4 months ago by admin.
Viewing 8 posts - 1 through 8 (of 8 total)

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