Im having an issue with the new version of the theme of changing colors !

[jonahlevrai]

The buttons and links are mostly in red and when I try all settings whether it’s the plugins general settings or WordPress customization feature or even elementor settings , the option to change the color from red to green is available at any place , I just want it like the original demo and I hope someone could help me !

• This topic was modified 1 month, 2 weeks ago by jonahlevrai.

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[admin]

Hi,
Thanks for contacting us and choosing our product!
First of all please make sure you are using theme & plugins latest version follow this topic:

How to update WordPress theme Automatic from ThemeForest

About change the color you can go to Theme Options -> Appearance -> Color Scheme.
But please make sure you enable SCSS Compiler in Theme Options -> Appearance -> SCSS Compiler:
https://prnt.sc/t1bfUAHueDEz
https://prnt.sc/PtkhTk9opF1g
The origin Primary color is: #2EBB77
All already have in the document here: https://document.harutheme.com/teespace/
Hope this helps!

****
Regards,
HaruTheme

[drdigital]

Every time I install the latest the spring with evanto marketplace plugin activated. I lose all my customization colors. I’m even using a child theme I go look at the settings and I see my colors but look at the actual site and its back to green vs red.

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[admin]

Hi,
Because when change color it will generate a file with name style-custom.css in the theme folder.
So if Envato market plugin delete theme folder then redownload it may lost.
You also can try to update theme manually by follow this:

How to Manual Update WordPress theme via FTP

We’ll recheck this issue.

****
Regards,
HaruTheme

[drdigital]

So now I am even noticing my logo has been replaced within the site with TeeSpring logo.

[admin]

Hi,
We see your Logo is working fine:
https://prnt.sc/o2WIl-W-SCIv
You need to change Logo in Header Builder.
Please notice update our theme hasn’t update database, so we can’t replace your Logo.

****
Regards,
HaruTheme

[drdigital]

That’s not even my site. Im not the only one having this issue. Home page the logo works fine, when viewing products in woocommerce it’s got the tee spring logo. I purchased the theme on 2/11/23, that day I pretty much had the site completely set up and on 2/16/23 was the first update I lost my color scheme, and the logo randomly changed around my site. Then on the 18th, it happened again. and again on the 22nd, and the 24th fixed it once again, and on the 25th it happened again. Only to have it happen again on March 11th and 22nd… every update I have had this issue, and now the person who was working for me no longer works for me.

I come to these forums and see I am not the only one having the same issue.

Now I got customers not purchasing telling me my site “looks fishy” with my logo not consistent.

Also when viewing the color scheme page I do not see the green I see the red my site was. I click save and still, nothing on my website changes back.
https://drive.google.com/file/d/1-4UYbZQLvgWBLYYahnhOun32b9nNAOhG/view?usp=sharing

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[admin]

Hi,
So the issue is:
the person who was working for me no longer works for me
and you don’t understand how to change and maybe you haven’t read the document:
https://document.harutheme.com/teespace/
1. Here is your shop page: https://www.adult-gear.com/shop/
and single product:

All-over print unisex wide-leg pants – Give her the Ring she really wants.

and it display your Logo: https://prnt.sc/TPJnzPjFdwyv
Our theme update doesn’t change database. It changes only files, so we can’t change your Logo.
2. Your old staff setup your site like this and it different our current demo is not our issue. We don’t change it!
3. Please read the document above section 4.5.1. to understand How to change Color Scheme. In this case you haven’t read the document and say it doesn’t work?
4. We have just tested Envato Market plugin and it’s working without issue. So you may update theme but haven’t follow this in the step 2:
Please note if you are using child theme you need go to Appearance -> Themes -> Select our Parent theme then click Update
So please read anything carefully.
Hope this helps!

****
Regards,
HaruTheme

• This reply was modified 1 month, 1 week ago by admin.

[admin]

Hi drdigital,
Please create a refund request!
https://themeforest.net/refund_requests/new
The issue with Color file deleted and need to regenerate is not come from our theme.
It’s the processing from Envato Market plugin and we can’t control it.
If you are not satisfy with our theme please don’t use it.
Thanks so much!

****
Regards,
HaruTheme

[Author]

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