Menu issue & Sticky Menu issue

[adelestudio]

Hi there,

I have a few issues:
1. I created an ‘Adele Menu’ which has the pages I would like to be featured in the menu. However when I set the menu as the Primary Menu, it doesn’t come up on the website header.
2. The sticky menu only appears when you start to scroll up, it doesn’t stick the whole way when you’re scrolling down any page? Is there a way to make it stick regardless of which way you scroll on a page?
3. Under the section “Creative Team” on the home page, I’m unable to change the colour of the font of team member’s names to a lighter colour.
4. Having issues with the element ‘Haru Clients’, where the logos I upload of our clients are all different sizes, which looks really strange on the website.
5. I can’t change any of the images in the header of certain pages, whenever I try to upload an image, it doesn’t show (ie. the Contact Us page – adelestudio.com/contact-us)
6. In the footer, under the Haru Footer Contact Settings, the text Address and Email are both very dark text. I don’t see any settings where I can change the colour of this font.

Please help – thank you!

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[admin]

Hi,
Thanks for contacting us and choosing our product!
First of all please see this topic to know how options in our theme work:

Why Theme Options doesn’t apply changes?

1. Because your header now don’t have location for primary menu: https://prnt.sc/p3dt0n (it use menu left and right). You can change to an other header to see primary menu.
2. Our theme use Headroom js for sticky menu: https://wicky.nillia.ms/headroom.js/
We’ll research to change it always sticky if really needed.
3. You should set image for actor or director to make it display like this:
https://prnt.sc/p3du8c
4. You should resize image clients to have same size. Because it have same width but the height is different and it cause this issue.(maybe you can use photoshop)
5. You can set page title for each page like this: https://prnt.sc/p3dvk5
6. This style use for contact us page.
However you can change it use custom CSS code in Appearance -> Customize -> Additional CSS:

.footer-contact-shortcode-wrap.style_2 .footer-contact-content .contact-information li span.contact-label {
color: #fff; // You can change to other color
}

More details you can see in this video tutorial: https://www.youtube.com/watch?v=_OJ8mByfDUU
Hope this help!

******
Regards,
HaruTheme

[adelestudio]

Hi there,

Thanks very much for your help – your answers helped solve my issues! I just have a few more questions that have popped up since then:

1. I’ve been trying to figure out how to fix the quick menu? Where can I make changes to this? https://prnt.sc/p4krvd
2. On the our services page, I’m unable to change the button that says “Hire Us Now” to a different CTA (sorry I don’t have experience in CSS) https://prnt.sc/p4ksjf

Thank you!

[admin]

Hi,
Thanks for your feedback!
1. You can change quick menu in canvas sidebar like this:
https://prnt.sc/p4s2zw
in Appearance -> Widgets.
2. If you using an other language (not English) you can use Loco Translate plugin to translate Haru Formota Core plugin.
If you still use English you can follow this topic to customize template display:

How to customize WordPress theme using Child theme

In this case it is: wp-content/plugins/haru-formota-core/templates/banner/style_5.php (or other style):
https://prnt.sc/p4s7yc
Hope this help!

*****
Regards,
HaruTheme

[adelestudio]

Hi there,

Thanks for your help above.

In regards to your answer above on 2. I’m not too sure how you got to this page here? https://prnt.sc/p4s7yc – thanks for your patience.

I have also been having some issues with the following areas:

Home page:
1. On Safari browser on both my Macbook and Mac, the top menu keeps looking like this: https://prnt.sc/p77yrs OR https://prnt.sc/p77z8v. Only having this issue on Safari, not on Google Chrome.

2. Further down the home page, this gap between the videos and text keeps comes and goes http://prnt.sc/p781pa.
I’m positive that it isn’t related to any padding, as I’ve checked each layer so many times now. This happens on both Google Chrome and Safari.

Our Work page:
3. Only recently, this huge gap between the videos occurred: http://prnt.sc/p78418 AND http://prnt.sc/p784mr
I’m not sure what’s the cause, but it happens on both browsers.

Thank you!

[admin]

Hi,
Thanks for your feedback!
About this page: https://prnt.sc/p4s7yc please follow our topic tutorial above.
You can use FTP client to access your files or File Manager in CPanel.
1. About menu we added new CSS code in Appearance -> Customize -> Additional CSS. You can change to fit your need.
2. About the space between sections we see it’s normal now:
https://prnt.sc/p7tg5e
Maybe it depend on your connection. Please try add more videos in this section.
3. Similar Above please try to add more videos and check again because we don’t get this issue.
Hope this help!

*****
Regards,
HaruTheme

[adelestudio]

Hi there,

Thanks for your answers.

1. In regards to menu issue, I’ve tried adjusting the CSS for different font size, padding etc, but when viewing the website on Safari browser the menu is still broken.

In fact it’s really strange because it’s broken on a lot of the pages, but it works fine on a few?
Here are the ones where it works perfectly:
– About Us page: http://prnt.sc/p8mz4q
– Our Work page: http://prnt.sc/p8mzcz
– Photography Services page: http://prnt.sc/p8mzxt

Here are the pages where it’s broken:
– Home page: http://prnt.sc/p8n06s – also the top of the 2 Chinese characters have been cut off?
– Our Services page: http://prnt.sc/p8n0l2
– Contact Us page: http://prnt.sc/p8n0tc
– Consultations page: http://prnt.sc/p8n1a2
– Creative Concept & Direction page: http://prnt.sc/p8n1f9
– Film Production page: http://prnt.sc/p8n1j0

2. For the appearance of the videos on both the Home page and Our Work page, we currently don’t have any additional videos to add. So I need a solution for this bug/the huge gap, because it’s still happening:
– Home page on Safari: http://prnt.sc/p8n4p8
– Home page on Chrome: http://prnt.sc/p8n50c
– Our Work page on Safari: http://prnt.sc/p8ndaq
– Our Work page on Chrome: http://prnt.sc/p8ncsn

Please help – thank you!

[admin]

Hi,
We have just checked your site again.
In this case we see you customized our theme.
Maybe you added lazy load or something and it cause these issue.
https://prnt.sc/p92sym
Please don’t customize anything in our theme and update our theme to latest version and check again.

How to update WordPress theme Automatic from ThemeForest

We have just checked our theme again on dev site and demo site and can’t get these issue.
After you delete all your customize and it still don’t work we’ll check it for you again.
About the Chinese text cut off you need change line height of that text in revolution slider like this:
https://prnt.sc/p92to6
Hope this help!

******
Regards,
HaruTheme

[adelestudio]

Hi there,

Thanks for replying.

I have no idea what lazy loading is, and I don’t recall adding that in?

The only customizations I have made to the theme is related to font colours and changing certain parts of the website to a different font. Why can’t I make these simple customizations without the theme bugging out?

I’ve also tried deleting all the additional CSS customizations but the problems are STILL there on both Chrome and Safari browsers.

Can you please amend this issues for me as soon as possible?

Thank you.

[admin]

Hi,
We deactivate all plugins not required in our theme and your site loading fine now:
https://prnt.sc/pes5cz
Please check it again!

*****
Regards,
HaruTheme

[adelestudio]

Amazing thank you for fixing that!

Is it possible to fix the menu when viewed on Safari?

Thank you.

[admin]

Hi,
Maybe your site got cached on Safari.
You need clear it too see it’s working fine now.

******
Regards,
HaruTheme

[adelestudio]

Hi there,

I just deleted all cookies and cache, but the menu problem is still on the Safari browser.

Can you please check again.

Thank you.

[admin]

Hi,
We still see cached on Safari here:
https://prnt.sc/pfi0gh
We tried to clear cache on Browser, however it still have on Safari.
Maybe your server cached it. You should delete it on your server.

*****
Regards,
HaruTheme

[adelestudio]

Hi there,

How would I go about deleting it from my server?

Do I need to download the plugin WP Super Cache or W3 Total Cache in order to delete cache files?

Thank you.

[Author]

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