June 23, 2021 at 9:51 am #8915
I am doing the first steps of the website, and I added one video, but it doesnt show in the video grip of the websiste.
It shows the category( where I added a video) but it doesnt show the video
What do I have to do?June 23, 2021 at 2:43 pm #8920
Thanks for contacting us and choosing our product!
Please make sure you set thumbnail for video and re select category of Video shortcode like this:
Hope this helps!
HaruThemeJune 24, 2021 at 8:23 am #8921
Okay, yes the problem was th thumbnail, now it shows but it doesnt show good. The problem maybe its the size of the picture.
I choosed thumbnail slydeshow in the video, because the other didnt work.
>June 24, 2021 at 8:25 am #8922
Please send us your site URL and admin account as private reply.
We’ll check the issue for you.
HaruThemeJune 24, 2021 at 8:50 am #8923This reply has been marked as private.June 24, 2021 at 8:53 am #8924
We need admin account to check your settings.
Did our demo videos are working fine now?
HaruThemeJune 24, 2021 at 8:58 am #8925This reply has been marked as private.June 24, 2021 at 9:03 am #8926
You need to set video thumbnail featured here:
Here is the document: https://document.harutheme.com/formota/
Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber
In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/
That means you need to Edit Homepage (or page have header different settings in Theme Options) then go to Page Options at bottom of page to compare settings with Theme Options.
You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/
Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/
If you have other issues please search on our forum first for the quick solutions.
Hope this helps!
HaruThemeJune 24, 2021 at 9:05 am #8927
Okay thank you so much 🙂June 24, 2021 at 10:05 am #8928
Thanks for your feedback!
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