October 27, 2023 at 4:36 pm #12399
HI, I checked the website on my phone and it’ not responsive.
I bought the theme 5 days ago and I wrote you 4/5 times. I Hope this is the last time I write you ’cause otherwise I ask for a refund.October 28, 2023 at 3:03 pm #12406
Thanks for contacting us and choosing our product!
First of all from demo our theme already responsive when you imported demo data:
The issue is you installed Cache plugin and one of them cause the issue:
After deactivate cache plugins, it’s working fine.
So in this case you may need clear cache of your site to see changes.
Please note the issues doesn’t come from our theme or required plugins!October 30, 2023 at 8:07 am #12425
I didn’t activate any unwanted plugins, now which caching plugin do you recommend for your theme?October 30, 2023 at 11:28 am #12426
We recommended this plugin for cache:
Hope this helps!
HaruThemeOctober 30, 2023 at 2:35 pm #12427
I thought it was a cache problem but now the plugin is deactivated. Why does the featured image load twice and then disappear?October 30, 2023 at 2:36 pm #12428October 30, 2023 at 4:04 pm #12429
We have just checked and all are working fine:
If you are using Lazy load images or some functions similar this please disable it.
Hope this helps!
HaruThemeOctober 30, 2023 at 4:37 pm #12430
I haven’t Lazy Load images, I havent installed cache plugin. Can You look please?October 30, 2023 at 4:52 pm #12432
I’ve been writing to you every day since I purchased it, because it’s not responsive, there are errors that you hide from me using code, support gives me incorrect file paths, I WANT A REFUND
I Can’t work this way, everyday a problem!October 30, 2023 at 4:56 pm #12435
1. The account you send above can’t login anymore
2. Our theme already responsive and the issue is you installed extra plugins and one of them cause the issue.
3. If you deactivate all plugins that are not required in our theme and still have issues, we’ll return money for you.
If the issue not from our theme we don’t accept refund request!
HaruThemeOctober 31, 2023 at 8:10 am #12443
Hi, just to be clear the plugin WP Fastes Cache was in your installation zip, I did not added it. Anyway, now it is deactivated. And there is no other plugin extra activated on the my website. Can you check why your theme is not resonsive? I still see it different on mobile.
I’ll let you the access privately in the next answer.October 31, 2023 at 8:11 am #12444This reply has been marked as private.October 31, 2023 at 3:57 pm #12452October 31, 2023 at 4:57 pm #12453
OK THANKNovember 1, 2023 at 12:57 am #12457
Thanks for your feedback!
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