Home Forums Themes Support Shang Occasionally, header isn’t full width

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  • #9130
    wendyneill
    Supported

    I am using the Shang theme for my site. Sometimes, when I load the page, the top slider is not using the full width. There is a band of white on the right side. See attached screenshot. If I reload the page, it corrects itself and fills the whole width. But I don’t want my customers experiencing that. It happened to me in Chrome 94.0.4606.54 and also in Firefox 91.0.2. I have not changed much on the Revolution Slider from the demo except change text and background images.

    #9131
    wendyneill
    Supported

    The screenshot file was too big, so I reduced it and am attaching it here.

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    #9134

    Hi,
    Thanks for contacting us and choosing our product!
    About this issue maybe happen with Revolution Slider.
    You can update Revolution Slider to the latest version follow this topic:

    How to update WordPress theme Automatic from ThemeForest


    (step 3)
    or you can download latest version here:
    https://drive.google.com/file/d/1Z-ksLrTOXsWpUplhYk95RSm3FrKmC9Q9/view?usp=sharing
    Hope this helps!

    ****
    Regards,
    HaruTheme

    #9136
    wendyneill
    Supported

    I have updated Slider Revolution to the newest version as well as the Shang theme and am still having the issue of a white section on the right.

    Can you login the admin login I sent you and see if you can figure it out?

    #9137

    Hi,
    This issue maybe happen with the latest version of Revolution Slider.
    We have just changed WP Bakery row to Default here:
    https://prnt.sc/1u3l7b8
    and add this custom CSS code in Appearance -> Customize -> Additional CSS:

    .open-hours-2 {
    	margin-top: -25%;
    }

    Maybe it will works fine now. If this issue still happen we’ll contact plugin author about it.
    Hope this helps!

    ****
    Regards,
    HaruTheme

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