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This topic contains 10 replies, has 2 voices, and was last updated by  admin 1 year, 2 months ago.

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  • May 10, 2018 at 3:17 pm #1394
    ljpolin

    I’ve recently bought the Haru theme but for some odd reason when i resize my browser to mobile width, the page seems to look as though its being cut off on the right, and my logo is all the way to the right of the screen, the search icon is cut off as well. I’ve tested this as well on my Iphone and this issues still persist, in case if it was just my browser.

    I’ve also picked different colors for my theme but some how they are being over written, i can’t seem to find the source of this.

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    May 11, 2018 at 12:54 am #1396
    admin

    Hi,
    Thanks for contacting us and choosing our product!
    I have just checked your site but can’t log in with account you give us:
    http://prntscr.com/jgd33w
    Also I have just checked your site at frontend you installed stranger plugin and it cause this issue. Please deactive it check again:
    http://prntscr.com/jgd3xy
    Hope this help you!

    ******
    Best regards,
    HaruTheme

    May 11, 2018 at 1:30 pm #1402
    ljpolin
    This reply has been marked as private.
    May 11, 2018 at 1:36 pm #1403
    ljpolin

    The only Active Plugins i have are:

    • Contact Form 7
    • Fusion Builder
    • Fusion Core
    • Haru Circle Core
    • Instagram Feed
    • Jetpack by WordPress.com
    • LayerSlider WP
    • Less & scss PHP Compilers
    • MailChimp for WordPress
    • Meta Box
    • MOJO Marketplace
    • OptinMonster API
    • Redux Framework
    • Slider Revolution
    • WP Instagram Widget
    • WPBakery Page Builder
    • WPForms Lite

    May 13, 2018 at 1:13 am #1407
    admin

    Hi,
    Can you please deactive Fusion Core and Fusion Core Builder because it’s can conflict with WP Bakery Page Builder.
    Hope this help!

    *****
    Best regards,
    HaruTheme

    June 5, 2018 at 1:11 pm #1490
    ljpolin

    Theme Styling Options are not working. I’ve tried changing the Primary Color, Secondary Color and Link Colors. I’ve Cleared my cache and reloaded my web-page multiple times but there has been no changes with colors.

    I’ve Attached to images to this ticket. One screen shot image show’s the changes that I’ve made in the theme styling options, the other is a screen shot of the page with its default colors.

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    June 6, 2018 at 12:44 am #1493
    admin

    Hi,
    I can’t login with old account you give us and can’t check your site now.
    However please make sure your server have setting as suggestion of Requirement in our document here:
    http://document.harutheme.com/circle/
    Also here is video tutorial to help you do it:

    Hope this help!

    June 18, 2018 at 4:04 pm #1534
    ljpolin

    WPBakery Page Builder is not working when trying to edit footer in the Footer Blocks.

    Also, incorrect password was given when ticket was submit.

    Would you like for me to post the correct password onto a Private Reply?

    June 19, 2018 at 12:31 am #1535
    admin

    Hi,
    Did you check your server settings to make color scheme working.
    Also you can follow this video tutorial to make footer working with WP Bakery:

    On our channel also have more video tutorial to help you customize our theme!

    ******
    Best regards,
    HaruTheme

    June 19, 2018 at 1:58 pm #1536
    ljpolin

    Perfect, the WKBakery is now working on the Footer Blocks

    June 20, 2018 at 9:39 am #1538
    admin

    Thanks for your feedback!

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