Home Forums Themes Support TeeSpace Some Products are not being added to Design Configurator

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #13263
    winnerskeepscore
    Supported

    Hi Haru Theme,

    I’ve added 10 items added to the shop. The last 2 items: Pillow & Tote Bag, won’t load when I click on “Personalize” (Upload My Ai), the other products load just fine..
    It’s just these last 2 items that I just added within the last hour that won’t load at all… it just keeps spinning and the shapes, images, text box won’t load either?

    Here’s a screenshot for you to see. Can you let me know what I need to do to get this resolved? I’ve tried 3 other browsers as well and in incognito window.

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    #13267

    Hi,
    Thanks for contacting us and choosing our product!
    The issue as we checked may from value of product attribute:
    https://prnt.sc/y8tD-s7HdORH
    The value have double quote and it can cause the issue.
    Please try to change quote to inch or something not special like single quote or double quote.
    Hope this helps!

    ****
    Regards,
    HaruTheme

    #13268
    winnerskeepscore
    Supported

    Hi Haru Theme!

    Yes, that was the issue! The double quotes.. I removed it, and that worked!

    Also, I wanted to ask you if I can just pay you to create the iPhone, Tshirt & Hoodie png image mask for me? I’m not sure what I’m doing wrong.. but, I just can’t seem to get it done correctly. I can send you the images that I would like to have the mask for, if I can pay you to do these for me? Or, if you know of a website where I can pay to have this done?

    Please let me know when you have a chance.

    Thanks,
    Adrien

    #13269
    winnerskeepscore
    Supported

    Hey Haru Theme!

    Never mind about the product mask image… I was able to get it figured out!
    Thank you!!

    Regards,
    Adrien

    #13274

    Hi,
    Thanks so much for your feedback!
    If you can please create a video to helps other customer do it similar for other products!

    ****
    Regards,
    HaruTheme

    #13275
    winnerskeepscore
    Supported

    Hi Haru Theme!

    I hired a freelancer to do it for me.

    Thank you,
    Adrien

    #13283

    Thanks for your feedback!
    We’ll try to create a video for this when we have effort.

    ***
    Regards
    HaruTheme

    #13286
    winnerskeepscore
    Supported

    Ok, perfect! Sounds like a plan!

    Let me know if I can help in anyway!

    Thanks,
    Adrien

    #13290

    Hi,
    You can help us by contact your freelancer that can send the tutorial how to do your mask image.
    Then we’ll check it to help other custom can easily to it.

    ****
    Regards,
    HaruTheme

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