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  • #3833
    Sucharan
    Support Expired

    Hi, i bought this theme shang from themeforest.net. I’m having trouble with the images and whole layout. could you please help me out here. The menu is missing from header as well.
    I’ve attached my wordpress credentials please check the website and fix them.

    #3834

    Hi,
    Thanks for contacting us and choosing our product!
    That’s seem your server blocked images download from our server.
    You can follow this topic tutorial to turn off HTTPS:

    How to turn off HTTPS in WordPress


    then use this plugin to reset database before import demo data again:

    WP Reset – Best WordPress Reset Plugin


    Hope this help!

    *****
    Regards,
    HaruTheme

    #3836
    Sucharan
    Support Expired

    Hi support, i’ve done exactly what you’ve said but it turns out it didn’t work. is there any other solution for it?
    Firstly I’ve turned off HTTPS from the website and added that code to wp-config and then i’ve used wp-reset to reset the wordpress site and installed the theme again and imported the demo data but it stayed the same.
    Moreover, i even deleted my wordpress site from cpanel and created a new one with different browser in incognito mode and it stayed the same. The media doesn’t upload and whole layout is upside down.
    What else can i do. Please help me out here.
    My wp credentials are same you can have a look at it.

    #3837

    Hi,
    Thanks for your feedback!
    Can you send us CPanel account private for us.
    We’ll check it for you!

    ****
    Regards,
    HaruTheme

    #3838
    Sucharan
    Support Expired

    Could you please provide me your email address so I can send you a private email regarding my cPanel details. I’m not comfortable in posting my cPanel credentials here.

    Regards
    Sucharan

    #3839

    Hi.
    Please send email to harutheme@gmail.com. We’ll check it for you!

    #3841

    Hi,
    We have just checked your site again and it still use HTTPS and wrong user and pass to login:
    http://prntscr.com/ol3512

    *****
    Regards,
    HaruTheme

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