Theme installation caused critical error

[Philfree23]

Hello.

I wanted to install formata on new1.philipfricker.de. I tried it through the wordpress backend via Design>Themes. I uploaded the zip file of the theme (not the child theme). During the installation there was a critical error.

“There was a critical error on your website. Please check the
Inbox of your website administrator email address for further
instructions.?

Since then the site is not accessible. When trying to log in the above error message appears. Could you please help?

Thank you,

Philip

[admin]

Hi,
Thanks for contacting us and choosing our product!
In this case please make sure PHP version on your server is >= 8.x
Also please send us FTP account.
We need it to check the issue on your site.

***
Regards,
HaruTheme

[Philfree23]

This reply has been marked as private.

[Philfree23]

Do you need any further information or is this enough?

[Philfree23]

Hey,

I just found out that you offer a new theme “frames”. This seems to be even better, eg. have better hover functions for video player and it seems to easier to change from black to white. I am thinking about buying frames. In the past I had problems that themes had’n been updated anymore and so I could not update to the lastest wordpress version. Will this be better or quaranteed with your theme? Would you recommend buying frames vs. formota?

thanks for your help!

[admin]

Hi,
We have just logged in via FTP to check your site but that’s seems it’s not come from our theme.
We renamed our theme to use default theme but it show blank page.
https://prnt.sc/DAc9TSpZIJ8u
So in this case please make sure PHP version on your site is 8.x (can you check PHP version of your site and take screenshot) because maybe this happen after you updated WordPress?
About Frames theme, it use Elementor and more easy to use than Formota.
You can read Frames document here:
https://document.harutheme.com/frames/
If you want to install for test only you can use this tool:

Home

Hope this helps!

****
Regards,
HaruTheme

[Philfree23]

Hi, thanks for your help. I updated php to 8.0.
But the problem is that I have a blank screen and can’t login anymore.

The site was working normally before I tried to install Formota.

I would love to buy frames but I don’t know how to get the wordpress work again?

Could you please help!
Thanks a lot!

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[Philfree23]

I have contacted the support of the hosting provider. I will try to reset the website with a backup one week before. They have not answered yet, so I hope this will help.

[admin]

Hi,
We have just logged in to your site and see your site installed some themes & plugins of these themes. So maybe it happens conflicts. We have just deactivate all of them then install and import demo from our theme.
Now it’s working fine:
https://prnt.sc/1OdzM60utMWa
However for the best you should install our theme and import demo data on a new WordPress install.
Here is the document of theme: https://document.harutheme.com/formota/
Hope this helps!

****
Regards,
HaruTheme

[Philfree23]

Hi, I could fix it with an installation of a backup.

I would like to buy frames then, but it has no WPML. Will this be integrated in future updates? Thanks for your help!

[Philfree23]

HI, I baught frames and want now to start with designing the site now. Could you please help me with installing the demo content? I tried to follow the steps on your documenation but there is no demo import button unter “theme options”.

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[admin]

Hi,
You need to activate Haru Frames plugin to see Theme Options -> Demo Importer section.
However now your site imported too much data from some themes.
So do you have any data to keep or we can delete all?
If can delete all you can install this plugin to reset database:

WP Reset – Most Advanced Reset Tool for WordPress

then go to Theme Options -> Demo Importer to import demo you want.
Hope this helps!

***
Regards,
HaruTheme

[Philfree23]

Hey thanks for your reply. I have installed the wp reset but I am not shure how to use it properly. On the “new1.philipfricker.de” all data can be deleted. But not the folder “new” (this is very important since my live website is on “new”).

[admin]

Hi,
It’s OK. So we can reset all data on this domain: new1.philipfricker.de
Please tell us what Homepage do you want to import?
We’ll check it for you.

***
Regards,
HaruTheme

[Philfree23]

Yes, you can reset all data on new.philipfricker.de. Please install “creative”.
Will WPML be integrated in the future?

Thanks a lot.

Kind regards,
Philip

[Author]

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