Home Forums Themes Support Circle there is an error in the mp4 video on my website and it cannot be played normall

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  • #5921

    Hello, there is an error in the mp4 video on my website and it cannot be played normally. Please help me to solve this problem .. Urgent! Thanks
    The theme I use is: Circle-Filmmakers & Movie Studios WordPress theme
    My Film will show the following error message “Media error: Format (s) not supported or source (s) not found”

    Here I want to make a few notes
    1. The videos on my website are all MP4 URLs
    As follows: http://us4.maco8999.com/Movie/Classic/classic0126_720p.mp4
    2. Website themes and plugins have been updated to the latest version today
    3. My MP4 URL can be viewed normally, but I do n’t know why the URL is posted to Film or Video, but an error message appears … ! Thank you. This is very important to me. Thank you …

    You can refer to my picture message, thank you.

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    #5924

    Hi,
    Thanks for choosing our product!
    We have just checked the issue and your file is too large and load too slow:
    https://prnt.sc/sp7982
    And sometimes it can’t load like this:
    https://prnt.sc/sp79p8
    It will cause resource of video not found:
    https://prnt.sc/sp7aal
    In this case please try to use Video Source from Google Drive follow this topic:

    How to use Google Drive links for movies?


    Hope this help!

    *****
    Regards,
    HaruTheme

    #5925

    Hello, I just found a problem. These videos can be played normally on mobile. I used Chrome & Safari on my mobile phone to test and can watch normally on my mobile phone, but why ca n’t it be on the PC? Thank you so much..

    #5927

    Hi,
    In this case you can check your plugins installed on your server by deactivate plugins not required in our theme and check again.
    You also can contact your hosting provider why this video load slow on your server.
    We have just checked the video URL of your site and our dev site and it load very quick and working fine:
    https://prnt.sc/sp92ob
    Hope this help!

    ****
    Regards,
    HaruTheme

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