I really do understand you do not believe the fault to be on your side as you can apparently see the contents. BUT I have tried from different places with different machines and I do NOT see the contents. PLEASE help me with this issue and stop asking me to try, what I already did. Thank you!
Please install TeamViewer and send us your ID & password via email harutheme@gmail.com
We’ll check it for you in next 3 hours 30 mins from now.
Our staff will check it for you via TeamViwer.
Sorry, I have not seen your message until now. Can we please agree on a time slot? I am 5 hours behind, can we try 12:30 pm your time? Either tomorrow (21st, April) or on friday (22nd)?
Hi,
We can support this from now to next 2 hours.
Please feedback and you can turn ON your computer then send us ID, password and you can do other jobs.
I created a new admin user and with this new user everything works fine. Thanks for your help, such kind of problem has never crossed my path before. Sorry for being impatient, I felt utterly helpless.