Update failed: There has been a critical error on this website.

[gesundheit]

Hello,
I can’t update any plugin, this message shows up:

Update failed: There has been a critical error on this website. Please check your site admin email inbox for instructions.Learn more about troubleshooting WordPress.

What could cause this error?

Regards,
Mateo

[admin]

Hi,
Thanks for contacting us and choosing our product!
First of all we see your support time has been expired.
Please renew it to continue get support in the future:
You can update your new purchase code when update profile:
https://harutheme.com/forums/users/gesundheit/edit/
About your issue we have just logged in and checked your site and all are working fine.
To update theme & plugins please follow this topic tutorial:

How to update WordPress theme Automatic from ThemeForest

Please notice at step 3 + 4 to update plugins.
Hope this helps!

****
Regards,
HaruTheme

[gesundheit]

I don’t understand, it keeps giving me the same error: https://prnt.sc/35gy93ZvnYMk
Every time I try to update a plugin, a part of the theme breaks, for example, shopping cart dissapear…

Regards,
Mateo

[admin]

Hi,
We don’t see you update theme & plugin:
https://prnt.sc/8lohOTeoZKqd
It still old version 1.3.1 but current version is 1.4.6
Please follow the topic above to update Pricom theme & Haru Pricom plugin.
https://prnt.sc/–zF86xwPxu-
Hope this helps!

****
Regards,
HaruTheme

[gesundheit]

Hello,
I just extended support, but the popup “please renew to get support” keeps showing. Can you check it?

And updating the theme and plugins still does not work. I still get the error message: https://prnt.sc/1jL0RKE1hXuH

And every time I try to update a plugin, part of the website breaks up. For example, cart dissapears, now order and billing page suddenly become full width: https://prnt.sc/tNCikpPxw7ha

Kind regards,
Mateo

[admin]

Hi,
Sorry for late reply because you reply got pending and we don’t have a notice about it.
We tried to login on your site but it seems the information incorrect.
If it still doesn’t works please resend us a WordPress admin account.
We’ll check it for you.
Or you contact us direct via email address: harutheme@gmail.com

***
Regards,
HaruTheme

[gesundheit]

Hello,
I solved the problem in the meantime. I installed the template again and just imported the products and all the pages from the old website.
Thanks anyway.

Regards,
Mateo

[admin]

Thanks for your feedback!

***
Regards,
HaruTheme

[Author]

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