October 31, 2023 at 2:00 pm #12448
I can’t update any plugin, this message shows up:
Update failed: There has been a critical error on this website. Please check your site admin email inbox for instructions.Learn more about troubleshooting WordPress.
What could cause this error?
MateoOctober 31, 2023 at 3:28 pm #12451
Thanks for contacting us and choosing our product!
First of all we see your support time has been expired.
Please renew it to continue get support in the future:
You can update your new purchase code when update profile:
About your issue we have just logged in and checked your site and all are working fine.
To update theme & plugins please follow this topic tutorial:
Please notice at step 3 + 4 to update plugins.
Hope this helps!
HaruThemeNovember 20, 2023 at 7:16 am #12565
I don’t understand, it keeps giving me the same error: https://prnt.sc/35gy93ZvnYMk
Every time I try to update a plugin, a part of the theme breaks, for example, shopping cart dissapear…
MateoNovember 20, 2023 at 9:17 am #12567November 24, 2023 at 1:24 am #12503
I just extended support, but the popup “please renew to get support” keeps showing. Can you check it?
And updating the theme and plugins still does not work. I still get the error message: https://prnt.sc/1jL0RKE1hXuH
And every time I try to update a plugin, part of the website breaks up. For example, cart dissapears, now order and billing page suddenly become full width: https://prnt.sc/tNCikpPxw7ha
MateoNovember 24, 2023 at 1:27 am #12592
Sorry for late reply because you reply got pending and we don’t have a notice about it.
We tried to login on your site but it seems the information incorrect.
If it still doesn’t works please resend us a WordPress admin account.
We’ll check it for you.
Or you contact us direct via email address: email@example.com
HaruThemeNovember 27, 2023 at 8:24 am #12643
I solved the problem in the meantime. I installed the template again and just imported the products and all the pages from the old website.
MateoNovember 27, 2023 at 8:39 am #12645
Thanks for your feedback!
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