Video Player

[Lukaos]

Hello, for a few days now, the player doesn’t allow me to start the YouTube video. What could be the issue?

[admin]

Hi,
Thanks for contacting us and choosing our product!
We have just checked our code again on dev site and demo site and it’s working fine.
But it still doesn’t work on your site, maybe the issue is conflict with plugins you installed.
We have just go to: wp-content/plugins/haru-filmmaker/ then open file haru-filmmaker.php
Go to line 167 then add this code:

wp_enqueue_script( 'youtube-api-app', 'https://www.youtube.com/iframe_api', array(), false, true );

https://prnt.sc/Z28xHhbZeFKk

and change the code on line 167 to:

wp_enqueue_script( 'haru-filmmaker', plugins_url( PLUGIN_HARU_FILMMAKER_NAME . '/assets/js/haru-filmmaker.js'), array( 'jquery', 'youtube-api-app' ), '', true );

Now it’s working file on your site.
You can go to Plugins -> Plugin File Editor to edit this file.
Hope this helps!

****
Regards,
HaruTheme

• This reply was modified 1 month, 3 weeks ago by admin.
• This reply was modified 1 month, 3 weeks ago by admin.

[Lukaos]

Hello, the script was already present in the PHP files, but the player still doesn’t work.

[admin]

Hi,
Please clear cache or use incognito mode to see changes:
https://prnt.sc/_18IrR-9D9dK
As in the screenshot, it’s working fine.

****
Regards,
HaruTheme

[Lukaos]

Hello, unfortunately, it only works after opening the second video. If I enter the website and open a first video, the player remains stuck.

[Lukaos]

Here’s an example video:
https://we.tl/t-nvDL6fDHeo

• This reply was modified 1 month, 3 weeks ago by Lukaos.

[admin]

Hi,
After clear cache here:
https://prnt.sc/U8IBVFgR2D3m
It’s working fine on your site now.
Please check again.

***
Regards,
HaruTheme

[Lukaos]

I cleared the cache, and it still gives me the same issue.

[Lukaos]

Do you see the first video correctly when you try to open it?

[admin]

Hi,
Can you please try again or use an other devices for test.
We tested again 10 times and it’s working fine on the first click.
You also can test use this service:
https://www.browserstack.com/
Hope this helps!

****
Regards,
HaruTheme

• This reply was modified 1 month, 3 weeks ago by admin.

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