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Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 17, 2019 at 1:05 pm #4209
    Nicolas
    Support Expired

    Hi,

    I would like to create a video gallery juste like in the attachement.
    I really don’t know how to do this.

    Thank you !

    Nicolas

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    October 17, 2019 at 2:09 pm #4211
    admin

    Hi,
    Thanks for contacting us and choosing our product!
    About this issue you need create video and categories here: https://prnt.sc/pkmbez
    Then you go to page and add new shortcode Haru Videos or Haru Ajax Video Categories like this:
    https://prnt.sc/pkmch6
    Hope this help!

    ****
    Regards,
    HaruTheme

    October 17, 2019 at 2:31 pm #4213
    Nicolas
    Support Expired

    Thank you very much for your fast answer !
    Unfortunately I cannot fin the “Circle Shortcodes” menu when I am on a page…

    Thank you.

    Nicolas

    October 17, 2019 at 2:36 pm #4214
    admin

    Hi,
    Please make sure you install and Active WP Bakery Page Builder.
    If it still doesn’t work please fill information about your site and admin account.
    We’ll check it for you!
    P/S: We’ve got notice your support expired. You should renew it asap!

    ****
    Regards,
    HaruTheme

    October 19, 2019 at 1:54 pm #4231
    Nicolas
    Support Expired
    This reply has been marked as private.
    October 19, 2019 at 2:07 pm #4232
    admin

    Hi,
    We got notice about your account:
    https://prnt.sc/plhoph
    In this case you need login to your account on ThemeForest and renew it.
    Please send us your site url and admin account.
    We’ll check it for you!

    *****
    Regards,
    HaruTheme

    October 19, 2019 at 3:50 pm #4233
    Nicolas
    Support Expired
    This reply has been marked as private.
    October 19, 2019 at 4:09 pm #4234
    admin

    Hi,
    We have just checked your site but why you don’t import demo data?
    https://prnt.sc/plizq1
    You can import demo data follow this:

    How to import Demo Data Automatic in HaruTheme


    or

    How to Import Demo Manual WordPress theme


    Hope this help!

    ****
    Regards,
    HaruTheme

    October 23, 2019 at 5:45 am #4272
    Nicolas
    Support Expired
    This reply has been marked as private.
    October 23, 2019 at 2:10 pm #4285
    admin

    Hi,
    We have just checked your site and see you imported demo data but missing images.
    Please follow this topic or contact your hosting provider check it for you.

    How to fix WordPress Importer missing images when import demo data?


    And we checked your site and see you are using old version of our theme and plugins.
    Please follow this topic to update our theme and plugins:

    How to update WordPress theme Automatic from ThemeForest


    Then you can turn of Gutenberg Editor (now it cause WP Bakery Page Builder old version doesn’t work).
    Then you can turn off Gutenberg like this and add shortcode as our reply above:
    https://prnt.sc/pn3pub
    Hope this help!

    ****
    Regards,
    HaruTheme

    October 23, 2019 at 3:02 pm #4286
    Nicolas
    Support Expired
    This reply has been marked as private.
    October 24, 2019 at 12:01 pm #4293
    Nicolas
    Support Expired

    Hi,

    It’s ok, thank you very much !
    For information the problem was that I could not disable Gutenberg Editor because I don’t have the checkbox.
    So I have installed the plugin “Disable Gutenberg” and it works !

    Thank you.

    Regards,

    Nicolas

    October 24, 2019 at 1:45 pm #4294
    admin

    Thanks for your feedback!
    Hope it’s working fine now.

    ***
    Regards,
    HaruTheme

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