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Home Forums Themes Support Circle Vimeo videos now working

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  • #6682
    Jonzey
    Support Expired

    Hi I am not a wordpress guru but I can just about get by and I have had your Circle Theme running perfectly for quite a few years now – I love it. However suddenly all my videos have stopped playing (except on mobiles?). The pop-ups do not work (just display text) and when I link through to the single videos, the Vimeo embed coded are suddenly all invalid? WP bakery does not work well and revolution slider will not update.

    I have tried all I know to get them working again but have had no luck. I have even updated the parent and this only makes things worse (lots of errors updating posts etc). Any help to get the videos working again would be greatly appreciated – It’s not very professional being a video editor who cannot show videos!

    #6683

    Hi,
    Thanks for contacting us and choosing our product!
    1. We have just checked your site and see you are using our theme from version 1.0.0
    You already updated theme but you need to update plugins to latest version too for compatible with latest version of WordPress follow step 3 in this topic:

    How to update WordPress theme Automatic from ThemeForest


    2. You can see you should insert video ID like this:
    https://prnt.sc/u6afcj
    From:

    to
    175709501
    and here is the result: https://prnt.sc/u6afp5
    Hope this help!

    ****
    Regards,
    HaruTheme

    #6684
    Jonzey
    Support Expired

    This really helps – thank you 🙂 however can you tell me, do I need to update my child theme in addition to the parent theme? Will I not lose my saved settings if I do this?

    Also I have tried updating the plugins but they keep telling me they are already installed. I would delete them and re-install but I can’t find the Revolution Slider Plugin and will I also then need to pay for the WP bakery plugin?

    #6685
    Jonzey
    Support Expired

    Also can you please point me to where I can de-activate the background image on the single video pages?

    this one: url(../haru-circle/assets/images/single-video-bg.jpg)

    #6686
    Jonzey
    Support Expired

    Sorry one final question – how do I get the maps to display correctly?I seem to recall and API key being included or did I get this myself? (it has been a long time)

    #6687

    Hi,
    1. You don’t need to update child theme.
    You can go to Appearance -> Themes and if have update notice button on child theme you should click on it to update. (nothing in code change but maybe database update)
    2. You can go to Appearance -> Customize -> Additional CSS and add this code:

    .haru-single-video .single-content .single-wrapper article .post-wrapper .single-video-main {
    background-image: none;
    }

    3. About Google Map you need purchase it here: https://cloud.google.com/maps-platform/pricing (not it’s not free anymore) or use this shortcode:
    https://prnt.sc/u6jonq
    Hope this help!

    ****
    Regards,
    HaruTheme

Viewing 6 posts - 1 through 6 (of 6 total)

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