April 2, 2019 at 11:06 pm #3153
Since the last update my videos are not showing, I just hear the sound.
DaliaApril 3, 2019 at 1:30 am #3154
Thanks for choosing our product!
Please update both theme and plugin to latest version follow topic tutorial:
After update please clear cache to see changes.
In latest version we changed player.
Hope this help!
HaruThemeApril 3, 2019 at 2:11 am #3155
The theme and the plugins are up to date, I followed your instructions and cleared the cache, but now I can’t hear the sound and the image, the videos are working fine.
April 3, 2019 at 2:31 am #3157April 4, 2019 at 8:53 pm #3164
- This reply was modified 8 months, 2 weeks ago by daliasued.
Nop, I just use the Child Theme, to move cast & crew to the top. And in the home page is the same, not working the video
Attachments:You must be logged in to view attached files.April 4, 2019 at 9:08 pm #3166
Are you theme using http or no secure SSL for the video player?April 5, 2019 at 1:17 am #3167
Please use parent theme and update Haru Circle Core plugin to latest version for test.
The you can custom again use child them.
In you theme the player work for both HTTP and HTTPS method.
HaruThemeApril 5, 2019 at 1:32 am #3168
The Haru Circle Core plugin Versión 1.0.0, I don’t have a request to update this plugin. So, do I continue with step 2?April 5, 2019 at 1:33 am #3169
Please deactivate and delete it then you will get notice to install it again as this topic:April 5, 2019 at 1:43 am #3170
Only with the update of the plugin is working again. The only thing is that now you need to click to start the video. Before the video started when you clicked on watch now.April 5, 2019 at 2:47 am #3171
Now Browser don’t accept autoplay.
Please follow this topic tutorial if you want to customize player:
Hope this help!April 14, 2019 at 7:31 pm #3210
Hi, everything was ok, but now the second video and the others not showing, only the first..April 15, 2019 at 10:41 am #3219
Thanks for your feedback!
Can you have an example (with screenshot) with the issue on our demo site and on your site.
We’ll check it again.
Now we don’t know what is that issue on your site now.
HaruThemeApril 16, 2019 at 6:33 pm #3237
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