Your account expired support, please renew to get your support.

[gesundheit]

Hello,
I just extended support through envato market but I still get a message that I need to extend support. How to solve this?

Regards,
Mateo

[admin]

Hi,
Thanks for contacting us and choosing our product!
Please edit your profile: https://harutheme.com/forums/users/gesundheit/edit/
then you will see the purchase code field:
https://prnt.sc/_FGjzpea5wFA
Please insert new purchase code then click Update User button at the bottom.
Hope this helps!

****
Regards,
HaruTheme

[gesundheit]

Hello,
But where to find a new purchase code? In the Envato interface under “Downloads” I can download only the old purchase code from the first purchase of the “Pricom theme”.

Regards,
Mateo

[admin]

Hi,
Please check your new invoice from Envato.
It may contain your new purchase code.
If you can’t find it in Download menu, you can contact support from Envato to get it.

***
Regards,
HaruTheme

[gesundheit]

If you mean the invoice under the “Statements” menu item, I checked, there is no new code inside. And the last purchase of that support is not listed under the “Downloads” menu item. I don’t know where it got stuck. I will try to contact envato support.

[admin]

Thanks for your feedback!
Please post it here if you got the answer from Envato Support.

****
Regards,
HaruTheme

[gesundheit]

Guys, this has been going on for a week now. I do not understand. I renewed the license, envato confirmed that it sees the payment. Here is their answer: https://prnt.sc/dENdDUV-S2Tz

I have several conflicts on the website that I need to resolve urgently, but can’t contact you because you see my account as unlicenced: https://prnt.sc/xmDpZ4Dn2hUs

Regards,
Mateo

[admin]

Hi,
We see your reply got pending and we don’t get any email notice about this.
In this case the simple action is edit your profile via this link:
https://harutheme.com/forums/users/gesundheit/edit/
then click Update User at the bottom of this page.
https://prnt.sc/FnRolKlOqPW1
Now your account has been updated status.
Hope this helps!

****
Regards,
HaruTheme

[admin]

We has just create a topic here:

How to Renew your support on Envato

Hope this helps!

****
Regards,
HaruTheme

[gesundheit]

I tried that immediately, but it didn’t work. The message is now gone. Thank you!

Regards,
Mateo

[admin]

Thanks for your feedback!

***
Regards,
HaruTheme

[Author]

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