admin

[admin]

Hi,

If both plugin and our theme function have same result.

So the issue is cached from your Server. You can read more here, the problem similar on SiteGround:

https://wordpress.org/support/topic/wp-maintenance-mode-not-working-4/

You can contact SiteGround disabling (fastCGI) cache for you.

Hope this helps!

****
Regards,

HaruTheme

[admin]

Hi,

We have just deactivate all plugins not required in our theme and can imported Home 4 for you now:

https://gyazo.com/8b2b051183e61e3624769caff9e7334b

You can follow the document here to customize our theme:

https://document.harutheme.com/circle/

Hope this helps!

 

****
Regards,

HaruTheme

[admin]

Hi,

We tried login with the account above but can’t login:

https://prnt.sc/P202-ZJZF9Qn

Can you please check it again and make sure it’s working?

 

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

We have just deactivate some plugins from SiteGround and imported Home 2 for you:

https://gyazo.com/64b247aa8bfe11540c4b6cda3f7775a3

Maybe these plugins cause conflict with WordPress Importer.

You can reactivate it now.

Hope this helps!

 

****

Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

Please make sure PHP settings of your server as suggestion in our document.

More detail please read in this topic:

How to Import Demo Manual WordPress theme

If it still doesn’t work please send us your site URL & an admin account & Hompage you want to import.

We’ll check it for you.

 

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

About your questions please see the document of WC Designer Pro plugin here:

https://demo.harutheme.com/pricom/wp-content/plugins/wc-designer-pro/user-manual/

Please read steps by steps and it will easy to understand.

You also can read more in our document: https://document.harutheme.com/pricom/

(section 11. WC Designer Pro)

Hope this helps!

 

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

You need to change it in Settings -> Permalink -> Video Base:

https://prnt.sc/IS_4wRhP3ttH

and the result:

https://prnt.sc/oVYMoZcZl9ut

Hope this helps!

 

****
Regards,

HaruTheme

 

[admin]

Hi, Please send us your site URL & an admin account here.

We’ll login and check the issue for you. Currently we see have error with Revolution Slider, maybe from your Slideshow settings (Error on settings slide 2):

https://prnt.sc/CIGiBmxTxuFG

Please update theme & plugins to the latest version follow step 3 in this topic:

How to update WordPress theme Automatic from ThemeForest

Hope this helps!

 

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

You can change loop settings of Revolution Slider in

Settings -> General -> Slideshow like this:

https://prnt.sc/x2XK0rk1WvdS

Hope this helps!

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

We have just checked our theme again to change color and see it’s working fine:

https://prnt.sc/G_aSzLqNM6R9

https://prnt.sc/dot2dOMVq4v4

Please make sure you Enable SCSS Compiler in Appearance:

https://prnt.sc/JHD7AygLvdvg

More detail please read in this topic:

https://harutheme.com/forums/topic/how-to-change-color-scheme-and-typography-in-harutheme/

Hope this helps!

 

****
Regards,

HaruTheme

 

[admin]

Hi,

Thanks for contacting us and choosing our product!

We have just checked your site and see it’s seems your site got cached because we logged in with admin and don’t see the issue.

So we clear cache of 2 plugins on your site and it’s working fine now:

https://prnt.sc/D9ijfUx83sj4

https://prnt.sc/Uz4Br1Qa7-Iy

Hope this helps!

 

****
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

About your question you can change order by of videos here: https://prnt.sc/x_RId1S4RDEC

If you want to reorder Categories of Videos, because video categories will automatically order by Title when you select, so you can do some steps below:

Step 1: Choose all categories like this: https://prnt.sc/iwtw4vZY7MCC

Step 2: Change from Back Editor to Classic Mode: https://prnt.sc/gMgpmjatw4Nj

Step 3: Find video categories and reorder (change position) them: https://prnt.sc/8I9JBQEfaj8T

Hope this helps!

 

****
Regards,

HaruTHeme

[admin]

Hi,

Thanks so much for your feedback!

This issue come from this plugin: Drag and Drop Multiple File Upload for WooCommerce

It override CSS of theme. We’ll research and make new version to update it asap. Now you can deactivate it first.

 

***
Regards,

HaruTheme

[admin]

Hi,

Thanks for contacting us and choosing our product!

Our theme is compatible with latest version of WordPress 6.0.

You can see this screenshot: https://prnt.sc/6EXei34yUhNR

However please make sure you updated our theme & plugins to the latest version follow this topic:

How to update WordPress theme Automatic from ThemeForest

Hope this helps!

 

*****
Regards,

HaruTheme

[admin]

Hi,

We checked your site and fixed the issue.

We’ll make new version to update it asap.

 

****
Regards,

HaruTheme

[Author]

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